What are IT Care and Why Is It Important?
IT Care allows us implement our three services in one; maintenance, support and networking, to maintain your server and workstations running smooth, every business day of the year. It also allows us to proactively track and manage business critical elements of your server and workstations even if you are working at that time and need a help.
IT Care provides visibility into your network allowing us to more quickly determine and address the root cause of many servers and workstations issues, and reduce the task of issue diagnosis. This results in cost savings and reduction of downtime.
- 24/7/365 Monitoring
- Complete Protection – Weekly maintenance tasks, advanced virus scan tools & regular company data backups.
- Better Productivity – Get more job done in less time. Your employees will have more time to focus on your business.
- Priority Service Response – Your business will receive emergency assistance quickly when an unexpected problem arise.
- Customer Orientation – IT Care is a customer oriented service, it is focus on helping you to meet your long-term needs and wants.
- Increases Profitability – You will get the most out of your computer. More productivity and less downtime means more profits.
- IT on Budget – Unlimited IT support and unlimited IT service are covered under a cheap monthly fee.
How Much Does It Cost?
IT Care is flexible depending on your support needs. That why we collect plan because you don’t have to deal with which plan is for me or which can fit budget. We create a service that cover all the essential is a Worry-free solution to keep your office running smooth and dramatically reduce outages. It is best way to have your computers and servers running faster than ever, keep your business data safe and receive unlimited support for a flat monthly fee. Ac7ive Solutions has the right support plan for you.
Now it’s ok to forget, With IT Care you have a Business Continuity Plan
Even when you step away, Ac7ive backup is busy at work protecting all your important files. Music, photos and documents are all automatically, continuously protected, so you can get back to whatever life throws your way.
How to Create an Effective Business Continuity Plan
Backing up your digital storage is like insurance is to driving; you need it even though you hope you’ll never have to use it. Unfortunately, backing up is not required by law, and I’ve seen a lot of accidents where business loses their precious data. You can buy a new car but you can’t buy back lost data, no matter how much money you have.
For critical data, businesses should make two full copies, maintained on separate physical devices. In addition, a third copy should be kept offline, preferably stashed at another location. Having two complete copies offers some measure of business continuity; allowing organizations to continue with their business as usual even with the complete loss of one set of data.
Every business is vulnerable to experiencing a serious incident, preventing it from continuing normal business operations at any time. Beyond terrorist threats, less catastrophic events such as a lost or stolen laptop, wrong right click and numerous presently unexpected possibilities can cause substantial business interruptions. Anticipating disaster and preparing seems both prudent and advisable, as does regular testing of IT services and back-ups.
Ac7ive Solutions can provide a well-structured and coherent disaster recovery plan will enable companies to recover quickly and effectively from an unforeseen disaster or emergency, thus avoiding significant business interruption and loss.
Backup is like insurance, tips for disaster Recovery.
Always: IT Care is the Insurance for Your Business.
- Implement a thorough off-site backup system.
- Keep copy updated of clients phone numbers stored in cell phones.
- Determine which employees are responsible for making critical phone calls during a disaster.
- Determine where a temporary office location would be for business continuity.
- Configure Email at employee’s homes so that it is functional (or at least able to view old messages) if the network is down.
- Setup a home computer with the company accounting software / vertical software (if possible).
- Thoroughly document all network settings, and keep up-to-date and off-site.
- If the web site or other web application is hosted locally, determine where it can be temporarily hosted elsewhere.
- Quarterly, update a USB Flash drive for each department head to keep off-site, which contains the following:
- An updated contact list (home phone number, cell phone number, and family contact) for all employees and management.
- Updated contact list of vendors.
- Take an inventory of hardware that might need replacing in a disaster.
- Updated contact list of customers.
IT Care vs Traditional IT
|SERVICES||ON DEMAND IT||IT CARE||MANAGED IT|
|» Response Time||SLOW||FAST||FAST|
|» Preventative Maintenance||NO||YES||NO|
|» Local Files Backup||YES||YES||YES|
|» Remote Files Backup(I)||NO||YES||NO|
|» Disaster Recovery||SLOW||FAST||SLOW|
|» Natural & Accidental Disaster Protection(II)||NO||YES||NO|
|» Customer Orientation(III)||NO||YES||NO|
|» User Support||PAID||INCLUDED||PAID|
|» Hardware Repair Labor||PAID||INCLUDED||PAID|
|» System Health Monitoring||NO||YES||YES|
|» Resells IT Services(IV)||NO||NO||YES|
|» Flat Fee Rates||NO||YES||PARTIALLY|
|» IT Consulting||PAID||INCLUDED||PAID|
(I) Off-premises Backup Copies of critical information.
(II) Quick Recovery Plan for natural and accidental disaster, thief, human errors, etc.
(III) Custom solutions to fill specific customer needs.
(IV) Most IT services providers sell services from 3rd party companies like web hosting, email and cloud services. This makes you pay more than its original price.